Cancellation
 if you want to cancel the order, please to E-MAIL us within 24 hours after the order has made.
We do not accept the cancellation after 24hours. Sorry for the inconvenient.

Shipping & Returns
Please note that OzDirect does not permit the return of or offer refunds for the following products:
- A product that has been configured to your specifications
- A product that does not work with a custom theme
- Please do not send us any items you wish to return without consulting us first.

 We will not refund or accept the return of any product that does not have an accompanying Return Authorisation Notice.

If your return is not due to OzDirect's error, we will deduct shipping and handling costs from your refund. Please refer to Shipping & Returns for more information.

Problem with receive E-MAIL from us
Please note that if you use a web-based email service such as Hotmail or Yahoo Mail, this reminder may end up in your "Junk E-Mail" or "Bulk" mail folder, depending on your service and mail account settings. If you do not receive your reminder, please check all your mail folders for an email with the following details before contacting us.

Warrantee
All products are purchase direct from Australia, therefore before you make a order from us, you must first think the warrantee,  some products have no warrantee when product ship to oversea.

Shipping cost
Standard Shipping
Postage within the Melbourne metropolitan area is $6.60 for parcels under 500g and $10 for parcels and packages over 500g.
The cost of Shipping and Handling to other states and regional area varies depending on weight and destination. Delivery can take up to between 5-8 working days.
Express Post
Express Post ensures that orders within Australia are received overnight.
The Australian international air economy shipping charge as follows:
0-250 gram: 6.5 Australian dollars
250-500 gram: 9.5 Australian dollars
500-750 gram: 12.5 Australian dollars
750-1000 gram: 16 Australian dollars
1~1.25 kg: 19 Australian dollars
1.25~1. 5 kg: 22.5 Australian dollars
1.5~1.75 kg: 26 Australian dollars
1.75~2 kg: 29.5 Australian dollars
every time increases 250 grams, must add 3 Australian dollars, every time increases 500 grams, must add 6 Australian dollars...
Handling Charge
We reserve the right to charge extra handling cost for some heavy goods.